Department of Aging
3580 Wilshire Blvd., Suite 300
Los Angeles, CA 90010
(213) 252-4000
(800) 510-2020
Services Information: (800) 834-4777 or 3-1-1 and (213) 252-4030

Provides comprehensive services for seniors including nutritional, recreational, social, transportation, and health care programs. Offers case management to assess social and health needs and in-home programs to assist frail seniors in maintaining independent living. Provides support programs for family caregivers. Please note that services may have eligibility requirements and limits.

Senior Lunch Program: (213) 252-4030
 

Legal Services: (323) 939-0506
Citywide legal services are available to seniors 55 years of age and older with economic or social need.
 

Emergency Alert Response System (EARS): (213) 252-4072
Provides telecommunication equipment to frail, medically needy seniors so they may maintain independence.
 

Transportation/City Ride: (213) 808-7433
The Department of Transportation sponsors a transportation subsidy program for seniors 65 years and older and disabled people of any age.


To Report Suspected Abuse, Neglect or Financial Exploitation of an Older Person

Call the local Police or Sheriff’s Department, or one of the following:

Adult Protective Services (Abuse in the community) (888) 202-4CIU
Long Term Care Ombudsman (Abuse in a facility) (800) 334-WISE
Elder Abuse Hotline (24 hours) (877) 4-R-SENIORS

HELP WITH MEDICARE, MEDI-CAL AND HMOs

Many people find that applying for and getting Medicare can be very difficult. Here are some resources that may be of assistance in helping you to get through the system:

AARP (American Association of Retired Persons) published an excellent booklet on Medicare’s payment system, called:
“Medicare: What it Covers, What it Doesn’t.”

To request a free copy, call: (213) 380-1800, or send a postcard to:

AARP
3460 Wilshire Blvd., Suite #300
Los Angeles, CA 90010-2223

CENTER FOR HEALTH CARE RIGHT/Health Insurance Counseling and Advocacy Program (H.I.C.A.P) (213) 383-4519 or (800) 824-0780

This non-profit organization offers information and assistance with problems you might have with the Medicare system. Call them for help with Medicare or HMO (Health Maintenance Organization) problems, Medicare forms, or private supplemental insurance.

Your local Department of Public Social Services (DPSS) office can give you information and assistance in applying for Medi-Cal. Health and Nutrition Hotline: (877) 597-4777.
 

ELDERLY ABUSE LAWS

15750. Each county Welfare department shall establish an support a system of protective services to elderly and dependent adults who may be subjected to neglect, abuse, or exploitation or who are unable to protect their own interest. This system shall be known as the county adult protective services system.

15751. Each county shall establish and maintain a specialized entity within the county welfare department which shall have lead responsibility for the operation of the adult protective services program.

15752. “Adult protective services” means those preventive and remedial activities performed on behalf of dependent individuals 18 years or older who meet any of the following criteria:
(a) They are unable to protect their own interests.
(b) They are harmed or threatened with harm.
(c) They are caused physical or mental injury due to
ignorance, illiteracy, incompetence, or poor health.
(d) They are lacking in adequate food, shelter, or clothing
(e) They are exploited of their income and resources, or deprived of an entitlement due them.
 

15753. Adult protective services may include, but are not limited to, investigations, needs assessment, the use of a multidisciplinary personnel team in order to obtain information and records necessary for adult protective services, a system in which reporting of abuse can occur on a 24-hour basis, emergency shelter, and adult respite care.

15753.5. “Multidisciplinary personnel team” means any team of two or more persons who are trained in the prevention, identification, and treatment of abuse of elderly or dependent persons and who are qualified to provide a broad range of services related to abuse of elderly or dependent persons. The team may include, but is not limited to:
(a) Psychiatrists, psychologists, or other trained counseling personnel.
(b) Police Officers or other law enforcement agents.
(c) Medical personnel with sufficient training to provide health services.
(d) Social workers with experience or training in prevention of abuse of elderly or dependent persons.
 

ELDERLY OUTREACH


STOP ELDER ABUSE

After Hours: Elder Abuse Hotline
(877) 4-R-SENIORS
(877) 477-3646
(Toll-Free)
Los Angeles County, Elder Abuse Hotline

ADULT PROTECTIVE SERVICES
Centralized Intake (213) 351-5401

Los Angeles County Long-Term Care Ombudsman Program
Los Angeles County Area Agency on Aging Program
Administered by Wise Senior Services
Monday-Friday 8:00am to 5:00pm
(800) 334-WISE (9473)
After Hours: State Crisis Line (800) 231-4024

Information and Referral (I&R)
INFO-LINE provides I&R about human service agencies in Los Angeles County, 24 hours per day, multilingual:

TDD (Hearing Impaired) (800) 660-4026
Los Angeles (323) 686-0950
San Gabriel Valley (626) 350-6833
San Fernando Valley (818) 501-4447
Burbank/Glendale (818) 956-1100
West Los Angeles (310) 551-2929
Airport Area (310) 671-7464
Los Angeles (County-wide) (800) 339-6993

Los Angeles County, Area Agency on Aging (213) 738-4004
Los Angeles City, Area Agency on Aging (213) 368-4000
National Family Caregiver’s Association (800) 339-6993
Health Services Info/Nursing Home I&R (800) 427-8700
Mental Health Information Line (800) 854-7771
Public Guardian (213) 974-0515
Alzheimer’s Association of Los Angeles (323) 938-3370
(800) 660-1993
Caregiver Resource Center (213) 740-8711
(800) 540-4442
IN-Home Supportive Services (IHSS) (888) 944-4477
Jewish Family Services (323) 761-8800
Genetically Handicapped Person Program (888) 944-4477
American Association of Retired Persons (AARP)
AARP (Los Angeles) (213) 380-1800
AARP (Long Beach) (562) 496-2277


Foreign Language Information and Referral

Asian and Pacific Coalition on Aging (323) 731-6684
Little Tokyo Service Center (Japanese) (323) 473-1602
International Institute (626) 452-9421
(Mandarin, Cantonese, Vietnamese)
Armenian American Community on Aging (818) 241-8690
(Farsi, Armenian)
Armenian Relief Society (818) 241-7533
(Persian, Armenian, Russian, Arabic)
Chinatown Service Center (626) 293-8733
(Mandarin, Cantonese)
Korean Senior Association (213) 487-6769
(Korean, Japanese)
Filipino American Service Group (Filipino) (888) 345-8683


To Report Suspected Abuse, Neglect or Financial Exploitation of an Older Person:

Call the local Police or Sheriff’s Department, or one of the following:

Adult Protective Services (Abuse in the community) (888) 202-4CIU
Long Term Care Ombudsman (Abuse in a facility) (800) 334-WISE
Elder Abuse Hotline (24 hours) (877) 4-R-SENIORS